Customer support: 0843 2895785

Delivery Information

United Kingdom Orders

We provide a great value delivery on all orders throughout the UK, England, Wales, Scotland and Northern Ireland.  The cost will be automatically calculated based on weight by our website.  You do not need an account with us to see these prices. Simpy choose 'Calculate' shipping on the checkout page to see the cost and shipping options, we are fair with our cost and only charge the real cost of postage and packaging.

Orders are usually shipped via Royal Mail Packetpost™, delivered within 1-5 Days for UK and Northern Ireland .  Depending on the weight of your order we also use courier services such as DHL, UPS and CityLink. You are also able to select Next Day Delivery for the majority of our items.  Most of the services we use require a signature.

Orders made before 2pm are usually despatched same day, whilst orders made after 2pm are usually shipped the next working day. If you place an order after 2pm on Friday it will usually be despatched on the following Monday morning but sometimes we do also despatch on Saturdays!

Estimated order delivery times for Royal Mail Packpost™:

- 93% of orders arrive within 1 Day.
- 96% of orders arrive within 2 Days.
- 99% of orders arrive within 3-5 days.

Missing or incomplete orders

If you have placed an order and it has not arrived yet or is incomplete, please contact our customer support team here info@MantisTech.co.uk for assistance. Please note that when your order is despatched you may also be sent details of frequently asked questions regarding deliveries, and general information of what to do if your order has not yet arrived, which may be able to assist you first.

What happens if im not in during delivery?

Most items are shipped via Royal Mail Packetpost™ and will be delivered by your local postman. If the item is too large to fit through your letterbox and you are not in, you will normally be left a red card with instructions of where to collect your item from your local Royal Mail sorting office.  Higher value items are sent via a recorded service which will require a signature.

Packetpost items are held for 2 weeks before they are returned to us, whilst recorded delivery items are kept for 7 days, if this happens you may have to pay for the postage to resend to you.

If your item has been shipped via a courier and you miss the delivery, there will usually be 2 more attempts at delivery before the delivery is returned to us. There will also be contact details of where you can arrange to pick up your parcel from the sorting hub of the courier, should you wish to collect it instead.

UK Special Delivery & Next Day Services

We mostly use Royal Mail for our next day service.  If you order before 2pm Monday to Thursday you will get your order by 1pm the next working day.  If you order on Friday you will get your order on Monday before 1pm, however there is small chance you may receive it on Saturday.  If you need a Saturday delivery please contact us, we may be able to help with a Saturday delivery option, the cost of £14.  

International Orders

We regularly ship orders around the world to countries ranging from Argentina to New Zealand . Please find below the following shipping rates for your destination.

International Orders from within Europe

Orders made from European countries are available from £8.50 - £13.50
Orders are usually despatched within 3 working days and delivered within 5-14 working days.

Items are shipped via Royal Mail Airmail or DHL International Express, depending on the weight and value of your order.

European countries covered: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland Ukraine, Vatican City.

International Orders made from outside of Europe

Orders made from from ouside European countries are available from £13.50
If you would like to place an order from outside of Europe and our system does not let you checkout please get in touch and we will add your country to the system.

Orders are usually despatched within 3 working days and delivered within 14-28 working days.
Items are shipped via Royal Mail Airmail or DHL International Express, depending on the weight and value of your order.

Customs and Tax for Overseas customers outside the UK

MantisTech.co.uk is not responsible for any duty/custom tax in you country. If your items are held by custom, you will be contacted to pay the necessary custom tax.

You will be responsible for any return cost if you fail to pay the custom duty. You will be also 100% responsible for any loss of items if they package was held or destroyed by custom in your country.

 

 

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