" I bought a refurbished Rhino 3 because l wonted to update from my very basic clam shell phone. Also I wonted to be able to use the phone in tandem with OS Locate app which displays OS grid references @ current locate, great for pinpointing location on OS map when out walking in the lake district. NOW, being a coffin dodger of 73 I had numerous problems coming to terms with the android operating system and other problems because of my own lack of knowledge (ignorance). However, via Emails I received prompt and first class customer service from Mak. They really do live up to their reputation for excellent customer service and were very patient with my various queries and difficulties. Very refreshing in this age of indifferent AI phone drones and zombies.So, Excellent phone and excellent customer service. "