Terms & Conditions

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

This Agreement contains the terms and conditions that apply to your purchase from the MantisTech. named on the invoice as MantisTech that will be provided to you (Customer) on orders for electronics, related products and services and support sold in the United Kingdom. By accepting delivery of the electronics, other products and or services and support described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. These terms and conditions are subject to change without prior written notice at any time, in MantisTech`s sole discretion.

1. Contract

1.1 These terms of sale apply to all goods & services supplied by MantisTech (the "Supplier")

1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract with customer.

1.3 An acknowledgment of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

1.4 The contract is subject to your right of cancellation (see below).

1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

2.1 The description and price of the goods you order will be as shown on the Supplier’s website at the time you place your order.

2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and let you know when the goods will be in stock. The supplier may also offer a refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods and cancel the order.

2.3 Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or canceling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be canceled automatically. If you cancel, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4 In addition to the price of goods, you may be required to pay a delivery charge for the goods.

3. Payment Conditions

3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier’s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.

3.2 There will be no delivery until cleared funds are received.

4. Delivery Conditions

4.1 The goods you order will be delivered to only the address on your card address you give when you place your order as long as all payment conditions are met. "if you need to change address you have to inform Supplier in written that you need to change your address"

4.2 98% of orders placed before 2:00pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

4.3 If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.

4.4 If you deliberately fail to take delivery of the any goods (other than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier will reserve the right to:

4.4.1 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

4.5 If you fail to take delivery because you have canceled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

4.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.

4.8 If you have received the incorrect item it is your responsibility to send back to the supplier taking reasonable care of the item.  The return costs will need to be agreed with the supplier beforehand or the supplier will not be liable for the costs.  

4.8.1 The supplier may agree to send you the correct item before receiving the incorrect item back.  In this situation the buyer has agreed to send back the item to the supplier.  If the item has not sent back within 14 working days the buyer has agreed to purchase the item.  The supplier will invoice the buyer the full retail cost of the item and will expect payment within 7 working days.  Failure to pay or return the item will result in recovery action. 

5 Risk/Title

5.1 The goods are at your risk from the time of delivery

5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (cleared funds) all sums due to it in respect of:

6. Your right of cancellation

6.1 You have the right to cancel the contract at any time up to the end of 14 days after you receive the goods (see below).

6.2 To exercise your right of cancellation, you must give written notice to the Supplier via e-mail, or via the 'Contact Us' page,

6.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

6.4 Once you have notified the Supplier that you are canceling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. Supplier will not refund you the shipping cost.

6.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

6.6 You do not have the right to cancel the contract if the order is for computer software, CD Media, Printer Cartridges or any special order item which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.

6.7 If you decide after the 14 days that the goods ordered are not suitable for your intended purpose or do not work as intended in your environment we cannot accept a return. It is therefore important that you test the product thoroughly to ensure it meets your needs.

7. Warranty

7.1 All new goods supplied by the Supplier are warranted free from defects for 1 Year from the date of invoice (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.  Clearance, ex-display or reconditioned items may come with a 30 day warranty however the exact warranty length will be clearly stated before purchase. 

Batteries are regarded as consumables as such come with a 3 month warranty only.  Any accessories provided with your device such as charging cables or headphones also come with a 3 month warranty.

7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.

7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the contact us page on the website within 48 hours.   Alternatively you can call the supplier on 08432895785

7.4 Should your item develop an issue or fault during your warranty period and we have been unable to diagnose the issue via email/phone correspondence, you will need to send the item back to us to inspect.  If the item is covered under the warranty terms and is within the warranty period we will either repair the item, if we cannot repair the item we will replace the item, if we cannot replace the item we will offer you a replacement of similar specification or value. 

7.5 In all cases where you need to send the item back for us to inspect, we will not pay the shipping charge back to us.  It is your responsibly to send to us with adequate protection and insurance.

7.6. Refunds

if you are  not satisfied with our products you should inform us and apply for refund with in 7 working days. Supplier will not refund you shipping charges.

8. Data Protection

The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.

9. Applicable Law

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract